Terms & Conditions

Terms & Conditions – Sweeps of Sproatley

1. About Us

These Terms and Conditions apply to all services provided by Sweeps of Sproatley, including chimney sweeping, stove servicing, CCTV inspections and related services.

2. Quotations

All quotations are provided in good faith based on the information available at the time.

Additional work required due to unforeseen circumstances may incur additional charges, which will be discussed with the customer before proceeding.

3. Appointments

Customers are responsible for ensuring reasonable access to the property and appliance.

If access is unavailable at the agreed appointment time, a call-out charge may apply.

4. Payment

Payment is due upon completion of work unless otherwise agreed in writing.

We reserve the right to charge interest on overdue invoices in accordance with applicable legislation.

5. Customer Responsibilities

Customers must:

Ensure safe access to the appliance and chimney
Inform us of any known faults or defects
Keep pets and children away from the work area

6. Chimney Sweeping Services

While every effort is made to remove soot, creosote and debris, Sweeps of Sproatley cannot guarantee the condition of internal chimney structures that are inaccessible without further inspection.

Any defects identified during the visit will be brought to the customer’s attention.

7. CCTV Inspections

Inspection reports reflect the condition of the chimney at the time of inspection.

Recommendations provided are based on visual evidence available during the survey.

8. Liability

We carry appropriate public liability insurance.

Our liability is limited to the value of the services provided except where liability cannot be excluded under law.

We are not liable for pre-existing defects, hidden structural issues or damage arising from previously undisclosed faults.

9. Cancellation Policy

Customers are requested to provide at least 24 hours’ notice if they need to cancel or rearrange an appointment.

Repeated missed appointments may incur a charge.

10. Website Information

The information provided on this website is intended for general guidance only. Whilst we make reasonable efforts to ensure accuracy, we do not guarantee that all information is complete or up to date.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with our services shall be subject to the jurisdiction of the courts of England and Wales.